Customer Engagement – Sales, Service and Marketing
Every organization is challenged with understanding their customers better, providing more efficient and responsive service, and creating an optimal customer experience. This starts by building a solid foundation for managing relationships with your customers, internal employees, suppliers, and partners.
Today’s CRM solutions are becoming more and more innovative, with social media, artificial intelligence, and communications platforms. There is typically a level of systems integration and enhancements with various plug ins and apps.
No matter the level of sophistication, our team can help with design, assessment of solutions, implementation, integration and support. We can support your marketing, sales, and service teams develop a strong foundation for managing information that drives revenue growth, through consistent messaging and leveraging relationships.
Microsoft Dynamics 365 Customer Engagement
The Microsoft Dynamics 365 Customer Engagement suite includes the functionality in Dynamics 365 for Sales, Customer Service, Field Service, Project Service Automation, and Marketing. The suite delivers powerful relationship management capabilities on a highly configurable platform.
Microsoft Dynamics Customer Engagement, the smart Customer Relationship Management software suite, brings people, data and processes together capturing new opportunities across your business.
Dynamics 365 Customer Engagement Includes:
Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Project Service Automation
Microsoft Dynamics 365 for Field Service
Microsoft Social Engagement
No matter how complex your business requirements or how diverse your operations are, Microsoft Dynamics 365 Customer Engagement can help you streamline your sales and customer service operations.
Benefits of the suite include:
Quick and easy implementation
Easy-to-manage and highly scalable per-user licenses that reduces IT expenses and in-house maintenance efforts
Provides streamlined business workflows
Centralized customer information can be accessed anywhere, from any device