**Update 2/8/21** More on the Business Central release in 9 Things to know about the Dynamics 365 Business Central 2021 Wave 1 Release – Velosio Grand Rapids (ehtc.com)

The release plan covers releases starting in April and going through September.

D365 Sales

• The record side panel allows more customization around sales automation.
• The Deal Manager allows the ability to quickly see deals and take action in one click.
• Improved filtering to locate opportunities with data visualizations.
• Better mobile capabilities, especially around Teams and LinkedIn integrations.
• They ability to trial a better version of Sales Insights.
• Ability to record calls with CTI.

D365 Customer Service

• Improved analytics for Case Management.
• Improved user experience with emails.
• Knowledge Management is expanded for better searching and analytics.
• Omnichannel chat is introduced as native.
• Contact Center improvements in routing, user experience and CTI integration.

D365 Business Central

• Improved Admin (database export, delegated admins, reassigning Active Directory).
• Improvements in:
  • Automatic creation of lot and serial information cards
  • Bank reconciliation
  • Payment reconciliation
  • Simplified bank statement import file
• Ability to look up Business Central contact from Teams

There are also improvements in Power Platform and the move to Visual Studio Code

You can see a more detailed with the Downloadable release plan.

Wally Wasilewski